Customer Service Advisor / Customer Service Course
Bootle, Merseyside•Full-time
£25,000 - £30,000 annually
£25,000 - £30,000 annually
About the Job
Role Overview:
We are looking for enthusiastic and customer-focused individuals to join our Customer Service Advisor pathway. This opportunity begins with a mandatory 10-day customer service training course, designed to prepare you with the essential skills required for the role.
Upon successful completion of the course, candidates will be invited to attend a formal interview for the Customer Service Advisor position.
Key Responsibilities (Post-Employment):
- Deliver high-quality customer service via phone, email, and face-to-face interactions
- Respond to customer enquiries, concerns, and complaints professionally
- Accurately record and update customer information
- Resolve issues efficiently while maintaining a positive customer experience
- Work as part of a team to meet service targets and standards
Training Programme (Mandatory):
- Attend and complete a 10-day customer service course prior to interview
- Course content includes:
- Communication and listening skills
- Handling difficult customers
- Problem-solving techniques
- Customer service best practices
- Attendance and active participation are required
- A certificate of completion will be awarded at the end of the course
Interview Process:
- Candidates who successfully complete the training will be shortlisted
- Shortlisted candidates will be invited to a formal interview
- Final job offers will be made based on course performance and interview outcome
Skills & Requirements:
- Strong communication skills
- Willingness to learn and develop
- Positive and professional attitude
- Basic IT skills
- Ability to work in a team environment
Benefits:
- Free or funded training programme
- Opportunity to gain a recognised customer service qualification
- Career progression opportunities
- Supportive working environment