Call Handler / Hospitality
Birkenhead, Merseyside•Full-time
£22,000 - £26,000 annually
£22,000 - £26,000 annually
About the Job
Customer Service – Hospitality/Call Handler - Immediate Start Available
Start Your Career in Customer Service with Total Training Provision
Total Training Provision is offering an exciting opportunity for individuals looking to begin a career in Customer Service. Successful applicants will receive fully funded Level 2 Customer Service training over 10 days before progressing into potential employment opportunities with employers including Carpenters Solicitors and Hospitality Roles.
This opportunity is ideal for anyone looking to gain professional skills, workplace experience, and direct support into employment.
What You Will Receive:
Level 2 Customer Service qualification:
- Understanding customer service principles – what excellent customer service looks like and how to deliver a positive customer experience
- Communication skills – professional communication, active listening, telephone skills, email etiquette, and dealing with customers confidently
- Handling customer queries and complaints – resolving issues professionally, managing difficult situations, and problem-solving techniques
- Understanding customer needs and expectations – identifying customer requirements and delivering high-quality service
- Teamwork and workplace professionalism – working effectively with colleagues, professional behaviours, punctuality, and workplace expectations
- Working in customer service environments – understanding customer service in settings such as hospitality, offices, contact centres, reception, and professional services
- Building confidence and employability skills – preparing for work, improving confidence, interview preparation, and understanding employer expectations
- Achieving a recognised Level 2 qualification.
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Potential Job Roles Available:
- Working in Hospitality:
- Improved customer interaction skills – learners develop confidence speaking to customers professionally and positively
- Handling complaints and difficult situations – learning how to remain calm, professional, and solution-focused with unhappy customers
- Communication and teamwork – building the skills needed to work effectively with colleagues in fast-paced environments such as hotels, restaurants, bars, cafés, and events
- Creating a positive customer experience – understanding how excellent service improves customer satisfaction and repeat business
- Confidence and professionalism – improving workplace behaviours, timekeeping, attitude, and confidence when dealing with members of the public
- Problem-solving skills – responding quickly to customer needs and resolving issues professionally
Working in a Call Centre / Customer Contact Roles:
- Telephone communication skills – developing confidence speaking to customers clearly and professionally over the phone
- Listening and questioning techniques – learning how to understand customer needs, gather information, and provide appropriate support
- Managing complaints and difficult conversations – handling challenging calls calmly and professionally
- Customer service standards – understanding how to deliver excellent service while meeting customer expectations
- Professional communication – building confidence in verbal, written, and digital communication with customers
- Confidence in customer-facing environments – preparing learners for busy, target-driven, and customer-focused workplaces
- Employability and workplace readiness – helping learners understand employer expectations, teamwork, professionalism, and workplace behaviours
Salary: £22,000 – £26,000 per year
Why Apply?
- Fast-track route into employment.
- Gain a recognised Level 2 qualification.
- Receive interview and CV support.
- Access real job opportunities with employers.
- Build long-term career prospects in administration.
Who Can Apply?
This opportunity is suitable for individuals looking to start or progress a career in administration, customer service, office support roles or Hospitality. No previous experience is required.
Apply today with Total Training Provision and take the first step towards your new career.