Associate Skills Coach - Customer Service (Sessional)
Barnsley, England•Contract
About the Job
Location: South Yorkshire
Contract Type: Associate / Sessional (Fixed-term per course)
Delivery Dates: 05/05/2026 – 25/05/2026
Reporting To: Operations Manager
About the Role:
The Associate Skills Coach will deliver high-quality Customer Service provision across South Yorkshire as part of short-term Adult Skills delivery. Delivery will take place in community-based venues, supporting adult learners (19+) to develop skills, confidence, and employability.
This is a course-based associate role, with potential for further delivery opportunities. The role aligns with Total Training Provision’s Adult & Community Learning model, supporting learners with diverse needs and barriers to learning.
Key Responsibilities:
Key Responsibilities:
Teaching & Learning:
- Deliver structured, engaging Customer Service sessions.
- Plan and adapt delivery to meet learner needs.
- Create an inclusive and motivating learning environment.
Assessment & Progress:
- Track learner progress and outcomes across the programme.
- Complete relevant assessment or progress documentation.
- Ensure learners achieve outcomes within programme timelines.
Learner Support:
- Support learners with barriers (confidence, unemployment, prior education experiences).
- Promote positive behaviours, attendance, and progression.
- Provide basic IAG to support next steps.
Quality & Compliance:
- Maintain accurate learner records and registers.
- Follow safeguarding and Prevent procedures.
- Deliver in line with funding and quality standards.
What We’re Looking For:
Essential:
- Experience delivering adult or community-based learning.
- Experience in Customer Service or employability training.
- Strong organisation and time management skills.
- Ability to deliver across multiple venues (if required).
- Commitment to inclusion and learner support.
Desirable
- Teaching qualification (AET/PTLLS or equivalent).
- Assessing qualification (TAQA or equivalent).
- Experience with Adult Skills Fund or similar provision.